Shipping Info – Holde Keepsake Company

Shipping Info


We have several different options for shipping:

We offer rates through Canada Post + USPS which include options for Regular, Expedited and Xpresspost/Priority.

As well, we offer a flat ettermail rate for Canadian addresses for $5 (for applicable products). This is automatically included in all personalized swaddles, loveys and baby blankets. This rate does not have tracking or insurance.

For locals, we offer a free local pickup option in Langley, BC.

**Please note - There is risk involved in selecting our lettermail shipping option (Canada only), which does not come with tracking or insurance. We always recommend choosing a tracked or Expedited option, especially if you need your order by a certain date as Canada Post shipping timelines can be unpredictable. If you select this option and your package does not arrive it is not the responsibility of Holde Keepsake Company to replace.



Returns and Exchanges:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, we strongly encourage you to consider using a trackable shipping service or purchasing shipping insurance. Holde Keepsake Company is not responsible for items damaged or lost in transit.