pinterest-site-verification=649d10ace9a5053628e8273035daf0c7 My title page contents Return Policy – Holde Keepsake Company

Return Policy

RETURNS & CANCELLATIONS

Order Cancellations & Changes: We are unable to cancel or change ANY order placed for any reason. If eligible, you are welcome to return your item once you receive it.

Promo Codes: All promo codes, gift cards, or store credit must be used at the time of order placement. We can NOT adjust an order once it's been placed.

Our policy lasts 14 days. If 14 days have gone by since you received the items, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unwashed in the same condition that you received it. It must also be in the original packaging. Customers are responsible for return shipping fees.

Several types of goods are exempt from being returned. Custom or personalized goods such as   custom name swaddle blankets, personalized height charts, and blankets are non-returnable. 

International Returns: Due to the high cost of shipping for our customers, all international purchases are FINAL SALE.

Cancellations on Personalized Items: All personalized items or items labeled are sent into production immediately. PLEASE NOTE: we can NOT cancel or change custom or personalized orders after the order has been placed as those items go straight in to printing and production. Please make sure you check your spelling carefully and select the correct item when placing these orders. 

Additional non-returnable items:

  • Gift cards

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

SALE ITEMS

Only regular priced items may be refunded, unfortunately, sale items (items with the original price marked out) cannot be refunded and are not eligible for return.

EXCHANGES

We only replace items if they are defective or damaged and cannot be repaired. If you need to exchange it for the same item, send us an email at info@holdekeepsakecompany.com

We do not accept exchanges after the item has left our warehouse.